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FAQ

Services

What services do you offer?

  • Event styling, event decoration, event design with set up at your venue and installed by our professional team.
  • We also offer a ‘Dry Hire’ service.

What is ‘Dry Hire’?

  • ‘Dry Hire’ is a hire only option without setup. Dry Hire items can be collected from our office and returned to us after your event. Our Dry Hire service can include delivery and collection.

Minimum Orders

Is there a minimum charge for Dry Hire items?

  • The minimum order for Dry Hire items is £50 + VAT.

Is there a minimum order value requiring set up?


  • For some weekdays in peek season items that require set up on site our minimum order is £500 +VAT, plus delivery/collection charges.
  • For weekends in peek season items that require set up on site our minimum order is £750 +VAT, plus delivery/collection charges.
  • Please note that these minimum orders can vary depending on date and venue location.

Hire items

What hire periods are available?


  • Our hire prices are based on use for a single event incorporating a 3 day hire period. Costs for extended periods are available on request.


I want to hire an item, but I cannot find it on your website?


  • Not all our stock is listed, if you are looking for something specific please get in touch with us.

Dry hire

When can I collect my Dry Hire items?

  • On the 1st day of the hire period unless otherwise agreed.

What do I need to bring with me?

  • Photo ID.
  • Proof of address (within 6 months).
  • Payment card.

Can you deliver my Dry Hire items?

  • The minimum order for delivered items in peek periods is £150 +VAT plus delivery/collection, but will depend on availability of our delivery vehicles. Please contact us for details.

Set up & take down

Who will be on site on the day?


  • Our professional Cahoots install crew will be on site.

What are the take down arrangements?


  • As stated on your booking. We will liase with the venue a suitable time for de-rig collection.

Insurance

Are the hired items insured?


  • No, you as the hirer are fully responsible for the hire goods and must insure against all risks. Please see our Terms & Conditions.

Do you have Public Liability insurance?


  • Yes we have cover of £5 million

Should I get cancelation insurance for my wedding/event?


  • Yes we strongly recommend you get insurance to cover any unforeseen disruption or cancellation. Please see our Terms & Conditions for details on payment and cancelations.

Payments & costs

How and when do I pay?


  • We accept BACS transfer, debit and credit cards – apart from American Express. 

  • Final payment is due 3 weeks before your event.

Do the prices on the website include delivery and collection?

  • 
No, please contact us for a quote.

Are your website prices inclusive of VAT?

  • 
No, all prices shown on the website are exclusive of VAT.

What if items are returned damaged or are lost?

Quotes

How do I request a quote?


  • Contact us with the details of your event using the enquiry form on our website or by phone.

What details do I need to provide?

  • Full venue address.
  • Set up times and dates available.
  • Event timings
  • Clearance date and time.
  • Photos or web link of the venue.
  • Venue dimensions.
  • Requirements.
  • Colour scheme or theme.
  • Inspiration photos.
  • Your budget.
  • Any other relevant information.

How quickly can you quote?


  • Within 5 working days depending on complexity.

Do you offer packages?


  • We don’t offer set packages, all our quotes are bespoke.

Bookings

How do I make a booking?


  • Once you have a quote please request your booking info.
  • Please check our Terms & Conditions of hire.

Do you take a deposit?

  • A non-refundable booking fee of 25% is required.

Can I cancel a booking?


  • Cancellation of bookings will incur loss of the booking fee.
  • Please check our Terms & Conditions of hire.

What happens after I’ve booked?


  • Your date and items are secured! You’re welcome to contact our team at any time if you have any questions.


Can I add to my order once booked?


  • Yes depending on availability.


Can I remove items?

  • Only items related to guest numbers.

What if my guest numbers change?

  • We’ll make adjustments to items based on your final guest numbers.

Venues

What do I need to ask my venue?


  • You need permission from your venue for Cahoots to set up. You will need to discuss timings for us to set up and take down.

Have you worked with my venue before?


  • Quite possibly, we’re recommended by a whole range of venues.

My venue is asking for proof of Public Liability Insurance & PAT Certificate can you provide this?


  • You can find a copy of our Public Liability Insurance and PAT Certificate on our website footer entitled downloads or by clicking here.

The Environment

What is the Carbon Footprint of my wedding?

  • Its very difficult to calculate though its is not a small figure, on average as much as 50 tons of Co2 is released per wedding. Renting your equipment is by far much better for the environment than buying new, please see our environmental policy for details about how we consider the environment. Click here for details.